介绍你自己
Here are a few ways to informally introduce yourself on the telephone:
以下是在电话中介绍自己的几种非正式用法：
This is Ken.
这是肯。
Hello, Ken speaking.
你好，我是肯。
If you'd like to reply more formally, use your full name.
如果您想更正式地回复，请使用您的全名。
This is Jennifer Smith speaking.
我是詹妮弗?史密斯。
Hello, Jennifer Smith speaking.
您好，我是詹妮弗?史密斯。
If you are answering for a business, just state the business name. In this case, it's common to ask how you can help:
如果你在回答一个商业问题，只需说出企业名称。在这种情况下，常见的问题是如何提供帮助：
Good morning, Thomson Company. How may I help you?
早上好，汤姆森公司。我能为您做些什么?
Plumbers Insurance. How can I be of service today?
水管工保险。我今天怎么为您效劳?
British / American Difference
英式/美式差异
Hello, this is Ken.
你好，我是肯。
Brighton 0987654
布莱顿0987654
The first example response is in American English and the second is in British English. As you can see there are differences in both forms. The telephone articles include both British and American English, as well as phrases that are common to both forms.
第一个例子是美国英语，第二个例子是英国英语。正如你所看到的，两种形式都有差异。电话用语包括英式英语和美式英语，以及两种形都并存使用的短语。
In American English, we answer the phone stating "This is ..." In British English, it's common to answer the phone by stating the telephone number. The phrase "This is ..." is used only on the telephone to substitute the phrase "My name is ..." which is not used to answer the telephone.
在美式英语中，我们接的电话说?这是?，在英式英语中，通常是说电话号码来接电话。?这是?这个短语只在电话上用来代替?我的名字是?这个短语不用于接听电话。
Asking Who Is on the Telephone
询问谁在打电话
Sometimes, you'll need to find out who is calling. Ask them politely for this information:
有时候，你需要知道是谁打来的。你可以礼貌地向他们询问这些信息：
Excuse me, who is this?
对不起，这是谁?
May (Can) I ask who is calling, please?
请问是谁打来的?
Asking for Someone
请求某人
At other times, you'll need to speak to someone else. This is especially true when you telephone a business. Here are some examples:
其他时候，你需要和另一个人通话。当你打电话给一家公司时尤其如此。以下是一些例子：
Can I have extension 321? (extensions are internal numbers at a company)
我可以接321分机吗?(分机号是公司的内部编号)
Could I speak to...? (Can I - more informal / May I - more formal)
我能和说话吗?(我可以-更非正式/我可以-更正式吗)
Is Jack in? (informal idiom meaning: Is Jack in the office?
杰克在吗?(非正式用语的意义：杰克在办公室吗?)
Connecting Someone
转接某人
If you answer the phone, you might need to connect the caller to someone at your business. Here are some useful phrases:
如果你接了电话，你可能需要帮助来电者接通公司的人员。以下是一些有用的短语：
I'll put you through (put through - phrasal verb meaning 'connect')
我帮你接通(接通-短语动词意思是?连接?)。
Can you hold the line? Can you hold on a moment?
你能别挂断吗?你能稍等一下吗?
When Someone Is Not Available
当某人不在时
These phrases can be used to express that someone is not available to speak on the telephone.
这些短语可以用来表示某人暂时不能接电话时使用。
I'm afraid ... is not available at the moment.
我恐怕....此刻他很忙。
The line is busy... (when the extension requested is being used)
电话占线?(使用请求分机拨号时使用)
Mr. Jackson isn't in... Mr. Jackson is out at the moment...
杰克逊先生不在?杰克逊先生现在出去了?
Taking a Message
稍信
If someone isn't available, you might want to take a message to help the caller.
如果有人不在，您可能需要帮助来电者转达信息。
Could (Can, May) I take a message?
我能带个口信吗?
Could (Can, May) I tell him who is calling?
我能告诉他是谁打来的吗?
Would you like to leave a message?
你想留言吗?
Continue practicing your skills by using the practical exercises below which include information on leaving messages on the telephone, how to ask native speakers to slow down, role plays on the telephone and more.
通过下面的实践练习继续练习你的技能，包括在电话上留言、如何让母语者放慢语速、在电话上扮演角色等等。
Practice With a Role Play
用一个角色扮演来练习
Begin by learning important telephone English with the dialogue below. Here is a short telephone conversation with some of the key phrases:
先从下面的对话开始学习重要的电话英语。以下是一些含有重点短语的简短电话对话：
Operator: Hello, Frank and Brothers, How can I help you?
接线员：你好，弗兰克兄弟公司，我能为您做些什么?
Peter: This is Peter Jackson. Can I have extension 3421?
彼得：我是彼得?杰克逊。我可以接3421分机吗?
Operator: Certainly, hold on a minute, I'll put you through...
接线员：当然可以，稍等，我帮您接通
Frank: Bob Peterson's office, Frank speaking.
弗兰克：这里是鲍勃?彼得森的办公室，我是弗兰克。
Peter: This is Peter Jackson calling, is Bob in?
彼得：我是彼得?杰克逊，鲍勃在吗?
Frank: I'm afraid he's out at the moment. Can I take a message?
弗兰克：恐怕他现在不在。我能帮你带个口信吗?
Peter: Yes, Could you ask him to call me at ... I need to talk to him about the Nuovo line, it's urgent.
彼得：是的，你能让他打电话给我吗我需要和他谈谈关于努沃线的事，这很紧急。
Frank: Could you repeat the number please?
弗兰克：请你重复一下号码好吗?
Peter: Yes, that's ..., and this is Peter Jackson.
彼得：是的，那是，这是彼得?杰克逊。
Frank: Thank you Mr. Jackson, I'll make sure Bob gets this asap.
弗兰克：谢谢你，杰克逊先生，我会尽快告诉鲍勃。
Peter: Thanks, bye.
彼得：谢谢，再见。
Frank: Bye.
弗兰克：再见。
As you can see, the language is rather informal and there are some important differences from face-to-face conversational English.
正如你所看到的，这种语言相当不正式，并且与面对面的英语会话有一些重要的区别。
用英语打电话常用短语有哪些?小编就说到这里了，更多关于英语学习的基础入门知识、能力提升技巧、实用英语方面的相关内容，小编会持续更新。祝愿各位都能认真学习。
以自我介绍开始电话交谈： "Hello, this is Peter Jones. 如果你在接电话的时候对方没有表明他是谁，你可以说："May I ask who's calling, please?" Asking for someone / Making a request
如果你打电话给特定的某人的话，那么你得用礼貌的问句来表达意图，例如"May I speak to Rachel Smith, please?"当你只知道分机号码却不知道人名的时候你可以说："Could I have extension number 635?" 但如果打电话是有特定的目的，那最好是这么说："I’m calling to make a reservation." Holding and transferring
"Please hold"是电话语言中表示 “等一下”的意思。当你需要transferred（转接）到另一部分机，你常会听到："Connecting your call..."或者"Please hold, I'll transfer you."。“如果你是在繁忙时段拨打某公司电话时，在接线员将你转到另一条线之前，你可能会听到简短的一句话。"Hello, please hold!" Leaving a message
当你打电话的对方不在或不能接听电话时，那就准备留言吧。你可以使用voicemail（电子录音系统）或一部answering machine（在磁带上录音的一种机器）。如果你正和接线员讲话的话，他们会问："Would you like to leave a message?"或者你可以说， "May I leave a message?如果想要对方回电话的话，千万别忘了留你的电话号码。这被称作call back number。 Asking the speaker to slow down
如果你不确定你能听懂所有的英语对话，一定要坦诚、直接告诉对方："My English isn't very strong, could you please speak slowly?" 大部分的人会赞许你的诚实并很高兴这么做。 Write it down
如果你觉得用英语打电话还有点紧张的话，把要讲的事先写下来将会对你很有帮助。写出你需要讲的内容大纲。你可以使用此提纲事先组织你的语言并且如果在通话过程中有任何疑问的话也能作为借鉴。 Remember your manners
在通话中使用文明礼貌的语言是非常重要的。在请求别人时，请使用类似的短语， 'Could you'，和'Please' 。并且总是记得以'Thank you'和'Goodbye'结束通话！
