飞行过程欢迎词
欢迎词
女士们，先生们：
欢迎你乘坐中国XX航空公司航班XX_____前往_____（中途降落_____）。有_____至____的飞行距离是_______，预计空中飞行时间是________小时_______分。飞行高度______米，飞行速度平均每小时_______公里。
为了保障飞机导航几通讯系统的正常工作，在飞机起飞和下降过程中请不要使用手提式电脑，在整个航程中请不要使用手提电话，遥控玩具，电子游戏机，激光唱机和电音频接收机等电子设备。
飞机很快就要起飞了，现在有客舱乘务员进行安全检查。请您坐好，系好安全带，收起座椅靠悲和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李价内或座椅下发。（本次航班全程禁烟，在飞行途中请不要吸烟。）
本次航班的乘务长讲协同机上_______名乘务员竭诚为为您提供及时周到的服务。
谢谢！
Welcome
Good morning (afternon, evening), Ladies and Gentlemen:
Welcome aboard XX Airlines flight XX______to______(via______) The distance between______and_______is______kilometers. Our flight will take ________ hours and_______minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.
In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.
We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)
The (chief) purser _________with all your crewmembers will be sincerely at your service. We hope you enjoy the flight! Thank you!
⑵起飞后广播
女士们，先生们：
我们的飞机已经离开_____前往_____，沿这条航线，我们飞经的省份有_______，经过的主要城市有_______，我们还将飞越_____。
在这段旅途中，我们为你准备了XX餐。供餐时我们将广播通知您。
下面将向你介绍客舱设备的使用方法：
今天您乘坐的是XX型飞机。
您的座椅靠背可以调节，调节时请按座椅扶手上的按钮.在您前方座椅靠背的口袋里有清洁袋,功您扔置杂物时使用。在您座椅的上方备有阅读灯开关和呼叫按钮。如果你有需要乘务员的帮助,请按呼唤铃.在您座位上方还有空气调节设备，你如果需要新鲜空气,请转动通风口。洗手间在飞机的前部和后部.在洗手间内请不要吸烟。
Ladies and Gentlemen:
We have left_____for_____. Along this route,we will be flying over the provinces of ___, passing the cities of _____, and crossing over the ______ Breakfast(lunch,supper) has been prepared for you. We will inform you before we serve it.
Now we are going to introduce you the use of the cabin installations.
This is a XX aircraft.
The back of your seat can be adjusted bu pressomg the button on the arm of your chair.
The call button and reading light are above your head.Press the call button to summon a flight attendant.
The ventilator is also above your head.By adjusting the airflow knob,fresh air will flow in or be cut off.
Lavatiories are located in the front of the cabin and in the rear.Please do not smoke in the lavatories.
⑶餐前广播
女士们，先生们：
我们将为您提供餐食（点心餐），茶水，咖啡和饮料。欢迎您选用。需要用餐的旅客，请您将小桌板放下。
为了方便其他旅客，在供餐期间，请您讲座椅靠背调整到正常位置。谢谢！
Ladies and Gentlemen:
We will be serving you meal with tea, coffee and other soft drinks. Welcome to make your choice. Please put down the table in front of you.For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service. Thank you!
⑷意见卡
女士们，先生们：
欢迎你乘坐中国XX航空公司航班，为了帮助我们不断提高服务质量，敬请留下宝贵意见，谢谢你的关心和支持！
Good morning (afternon,evening), Ladies and Gentlemen:
Welcome aboard XX Airlines, comments form you will be highly valued in order to improve our service, thanks for your concern and support
⑸预定到达时间广播：
女士们，先生们：
本架飞机预定在_____分钟后到达______.地面温度是_________，谢谢！
Ladies and Gentlemen:
We will be landing at _____airport in about ________minutes.The ground temperature is ___degrees celsius. Thank you!
⑹下降时安全检查广播
女士们，先生们：
飞机正在下降。请您回原位坐好，系好安全带， 收起小桌板，将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处于关闭状态。请你确认您的手提物品是否已妥善安放。稍后，我们将调暗客舱灯光。
谢谢！
Good morning (afternon,evening),Ladies and Gentlemen:
Our plane is descending now.Please be seated and fasten your seat belt. Seat backs and tables should be returned to the upright position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely stowed. We will be dimming the cabin lights for landing. Thank you!
⑺达到终点站
女士们，先生们：
飞机已经降落在______机场，外面温度______摄氏度，飞机正在滑行,为了您和他人的安全,请先不要站起或打开行李架。等飞机完全停稳后，请你再解开安全，,整理好手提物品准备下飞机。从行李架里取物品时，请注意安全。您交运的行李请到行李提取处领取。需要在本站转乘飞机到其他地方的旅客请到候机室中转柜办理.
感谢您选择XX航空公司班机!下次路途再会！
Ladies and Gentlemen:
Our plane has landed at_____airport. The local time is_____. The temperature outside is ____degrees Celsius, (______degress Fahrenheit.) The plane is taxiing. For your safety, please stay in your seat for the time being. When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark(please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the termainal). Please use caution when retrieving items from the overhead compartment. Your checked baggage may be claimed in the baggage claim area. The transit passengers please go to the connection flight counter in the waiting hall to complete the procedures.
Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again. Wish you a pleasant day. Thank you!
⑻旅客下飞机广播
女士们，先生们：
本架飞机已经完全停稳（由于停靠廊桥），请您从前（中，后）登机门下飞机。谢谢！
Ladies and Gentlemen:
The plane has stopped completely, please disembark from the front (middle,rear) entry door. Thank you!
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1.(gently)Good morning Ladies and gentlemen，welcome onboard AirChina flight CA1511 from beijing to shanghai. The distance from beijing to shanghai is 1178 kilometers, and it will take one hour and fifty minutes.
2.(happily)Our flight will be taking off soon, please make sure that your seat belt has been securely fastened, and your mobile phone has been switched off...thank you ...(Similar for landing broadcasting)
3.(hastily)Ladies and gentlmen, our aircraft is experiencing some turbulence, please sit on your seat, and fasten your seat belt. Our service will stop during the turbulence. thks for your cooperation...
4.(happily)Ladies and getlmen, we've just arrived at shanghai pudong international airport, the temprature is 37 degree centigrade 98 degree fahrenheit. thank you for flying with airchina, we are looking forward to having you onboard again, good bye.
想必你一定是在准备空中乘务员的英文面试吧. 以下为空乘英语面试题目的一些汇总（仅供参考） 应聘空姐,无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中**不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。BASIC expressionS 基本句型表达1） What made you decide on this type of occupation？什么原因使你决定投身这个行业呢？2） I like travelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。3） The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。4） One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。5） I’m very tolerant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。6） What do you think is the chief charcteristic for a stewardess？你认为对空姐来说，主要应该具备的品质是什么？7） I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助. ConVERSATIONS 会话（A=Applicant I=Interviewer）Dialogue 1I： What made you decide on this type of occupation？A： Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like travelling very much and I enjoy working with people.I： Can you make yourself understood in English without too much difficulty？A： Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.I： Do you know what the responsibilities are for a stewardess？A： The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.I： Are you in good health？A： I just had a complete physical examination and I am in top condition.I： Have you had any nursing experience？A： Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I： How tall are you？ What about your eyesight？A： My height is one meter and sixty-eight centimeters. I've never had any vision problems.I： What would you say are your strengths and weaknesses？A： One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But sometimes, I find it is hard to tell others when I don't like what they are doing.I： If a passenger can't understand what you say, what should you do？A： I'll try to speak in another language or I'll try my best to use gestures and draw pictures.I： 什么原因使你决定投身这个行业呢？A： 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I： 别人容易明白你说的英语吗？A： 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I： 你认为对空姐来说，主要的职责是什么？A： 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。I： 你现在身体很好吧？A： 我刚做了一次全面的体检，身体状况很好。I： 你有护理经验吗？A： 有，我有两年的护理经验，现在我就在一家医院当护士。I： 你多高？你的视力如何？A： 我身高168cm，视力没问题。I： 你认为你的优点和缺点是什么？A： 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。I： 如果有乘客听不懂你说的话，你该怎么办？A： 我会试着说另一种语言或者打手势、画图。 Dialogue 2I： Tell me about yourself and your past experience.A： For the past 3 years, I have been working in China East Airlines Corporation Limited. I'm very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.I： Why are you interested in this occupation？A： It's always been my dream to be a stewardess. And I like travelling to different places.I： What do you think is the chief charcteristic for a stewardess？A： Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I： Do you get angry easily？A： No, I know how to control my temper.I： If a passenger had a accident, what would you do？A： I would give him or her basic first aid and ask my partner to call for assistance at the same time.I： If you are hired, when can you start work？A： I can begin to work right away because I am out of work now.I： What are your salary expectations？A： I really need more information about the job before we start to discuss salary. I'd like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.I： 说说你自己和你过去的经历。A： 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。I： 你为什么对这个职业感兴趣？A： 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。I： 对空姐来说，你认为主要应该具备的品质是什么？A： 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。I： 你容易生气吗？A： 不，我知道怎样控制自己的脾气。I： 如果有乘客发生意外，你会怎么办？A： 我会为他/她做基本的急救，同时让同伴寻求救助。I： 如果你被录用，什么时候你能开始工作？A： 因为我目前没有工作，所以随时都可以。I： 你希望拿多少薪水？A： 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。imagine 想象 secondary 中级的flight attendant 空姐 eyesight 视力vision 视力 gesture 手势tolerant 宽容的 basic first aid 基本的急救护理temper 脾气 assistance 援助，协助作为空中**，懂得一些急救措施是非常必要的，所以即使你没有做过空中**，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。1） What made you decide on this type of occupation？positionvocationjob什么原因使你决定从事这类工作？2）Do you know what are the responsibilities of the stewardess？tasksassignmentsobligations你知道作为空中**的职责是什么吗？3）What do you think are the chief characteristics of a stewardess？qualitiestraits你认为空姐的主要品质 是什么？4）I can begin to work right away because I am out of work now.unemployedlaid offbetween jobs我可以即刻开始上班，因为我现在没有工作。 空乘常见面试英语1. morning, madam（sir）. welcome board!早上好，女士（先生）。欢迎登机！2. may i introduce myself, i''m ___, the chief purser of this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. an aisle seat on the left side ------ here you are, sir.是左边靠走廊座位------这是您的座位。6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. excuse me for a second, i’ll check.请稍等一下，我查查看。8. the plane is about to take off. please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好，飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12. you’re flying economy class. is that right?您是坐经济舱，对吗？
