To whom it may concern,
I am writing this email to complain the delay, poor service and damage of goods.
I took the flight from XX to YY yesterday (flight no. xxxxxx), and it was delayed for 7 hours! I was not given any reason when I asked, and I was hungry and thirsty when waiting blindly at the terminal. And, when I arrived the destination, and I found that my lugage was damaged! (the tag number is: XXXXXX and you can find the picture in attachment).
I am looking forward to your prompt reply and a solution for my loss!
Regards
YYY XXX
（如果觉得好，请采用并评价反馈。）
Dear Sir,
I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan province China. But when I wanted to use it, I found that there was something wrong with the quality of the mobile phone. The phone’s ring can’t work and it also can’t send messages. So I went back to the shop and asked the sales assistant to replace it. Unfortunately, he told me that the products were sold out, so I couldn't have it replaced.
As a result of the mobile phone’s new style, there are no spare parts, so it means that the phone also can’t be repaired. I hope that company will replace my mobile phone in time, and the more quickly, the better.
Thank you for your consideration.
Sincerely yours,
Joozone
译文如下：
亲爱的先生，
我写信给你是因为一台型号为Dephone- S250的手机，2008年4月20日我在中国武汉省远程商场买的，但是，当我使用它时，我发现手机有一些质量问题。这款手机的铃声不响，也不能发送邮件。于是我又回到了店里，并要求销售助理为我换一台它。不幸的是，他告诉我说，产品被抢购一空，所以我不能换。
由于手机是新款式，没有备用零件，所以这意味着，手机也不能修。我希望公司将及时更换我的手机，迅速越快越好。
谢谢您的考虑。
你真诚的，
Joozone
