投诉信1(严重)
I write this letter to you to I write this letter to you to make some complaints about the terrible treatment I have experienced. _____There＇ s something wrong with it. That makes me extremely unhappy.
I think your store should take full responsibility. As my rights were severely violated, I hereby demand _____to pay for my loss. As the Consumers’ Right Law states, I want an additional compensation. Apart from this, I require serious apologies. And considering the seriousness of the matter, I withhold my right to sue_____if my demands are not properly handled. I insist that you give me a satisfactory reply.
Look forward to your reply.
Sincerely yours,
投诉信2(轻微)
Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Dear Sir or Madam：
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution is for me to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming（128）
投诉信是针对某件不快乐的事情向相关负责人提出的投诉、抱怨等的信件，写作要点主要包括以下三点：首段开门见山，说明写信目的；?第二段清晰、简洁描述问题或事情经过，并指出事件给你带来的不便；?第三段结尾感谢对方关注你的投诉，并表明你想要的解决方案，期待对方尽早答复并解决问题。
1. 首段开门见山，说明写信目的。
I am writing to inform（告知）you that I find…unsatisfactory…
I am writing to express dissatisfaction/ disappointment/ concern regarding/ with ……
I am writing because I need to complain to you about ……
2. 第二段清晰、简洁描述问题或事情经过，并指出事件给你带来的不便。
I strongly request that a satisfactory explanation should be given.
I am looking forward to your reply at your earliest convenience（在您方便的时候尽快......）.
I would be grateful if you could send me a replacement（替代方案）.
3. 第三段结尾感谢对方关注你的投诉，并表明你想要的解决方案，期待对方尽早答复并解决问题。
To solve this problem, some remedial actions should be taken before things get
worse.
To solve the unpleasant matter, I suggest making the following changes.
I shall be grateful if you could consider my situation and improve it as soon as possible.
I trust you will take my complaints seriously and look forward to hearing from you soon.
I understand you will give immediate attention to this matter and reply at your earliest convenience.
英文书信格式
